This privacy statement was last updated on 22 October 2023 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.

In this privacy statement, we explain what we do with the data we obtain about you via https://hellescleaner.ch/en/. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

• we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
• we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
• we first request your explicit consent to process your personal data in cases requiring your consent;
• we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
• we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose, data and retention period

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

1.1 Contact - Through phone, mail, email and/or webforms

For this purpose we use the following data:

• A first and last name
• Account name or alias
• A home or other physical address, including street name and name of a city or town
• An email address
• A telephone number

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data upon termination of the service for the following number of months: Il titolare può conservare i dati personali sino a quando detto consenso non venga revocato.

1.2 Payments

For this purpose we use the following data:

• A first and last name
• Account name or alias
• A home or other physical address, including street name and name of a city or town
• An email address
• A telephone number

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data upon termination of the service for the following number of months: Il titolare può conservare i dati personali sino a quando detto consenso non venga revocato.

1.3 Registering an account

For this purpose we use the following data:

• A first and last name
• Account name or alias
• A home or other physical address, including street name and name of a city or town
• An email address
• A telephone number
• IP Address
• Geolocation data

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data upon termination of the service for the following number of months: Il titolare può conservare i dati personali sino a quando detto consenso non venga revocato.

1.4 To support services or products that a customer wants to buy or has purchased

For this purpose we use the following data:

• A first and last name
• Account name or alias
• A home or other physical address, including street name and name of a city or town
• An email address
• A telephone number
• IP Address
• Geolocation data

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data upon termination of the service for the following number of months: Il titolare può conservare i dati personali sino a quando detto consenso non venga revocato.

1.5 To be able to comply with legal obligations

For this purpose we use the following data:

• IP Address
• Geolocation data

The basis on which we may process these data is:

For compliance with a legal or regulatory obligation.

Retention period

We determine the retention period according to fixed objective criteria: Il titolare può conservare i dati personali sino a quando detto consenso non venga revocato. Il titolare potrebbe essere obbligato a conservare i dati personali per un periodo più lungo in ottemperanza ad un obbligo di legge.

1.6 Compiling and analyzing statistics for website improvement.

For this purpose we use the following data:

• IP Address
• Geolocation data

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data upon termination of the service for the following number of months: Il titolare può conservare i dati personali sino a quando detto consenso non venga revocato.

1.7 To be able to offer personalized products and services

For this purpose we use the following data:

• A first and last name
• Account name or alias
• A home or other physical address, including street name and name of a city or town
• An email address
• A telephone number
• Geolocation data

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data upon termination of the service for the following number of months: Il titolare può conservare i dati personali sino a quando detto consenso non venga revocato.

1.8 Deliveries

For this purpose we use the following data:

• A first and last name
• Account name or alias
• A home or other physical address, including street name and name of a city or town
• An email address
• A telephone number
• Geolocation data

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data upon termination of the service for the following number of months: Il titolare può conservare i dati personali sino a quando detto consenso non venga revocato. Il titolare potrebbe essere obbligato a conservare i dati personali per un periodo più lungo in ottemperanza ad un obbligo di legge.

2. Sharing with other parties

We only share this data with processors and with other third parties for which consent must be obtained.

Processors

Name: Google Irland Limited
Country: 
Purpose: Analisi statistiche

3. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy. 

4. Disclosure practices

We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.

If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.

We have concluded a data Processing Agreement with Google.

The inclusion of full IP addresses is blocked by us.

5. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

6. Third-party websites

This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

7. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

8. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:

• You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
• Right of access: You have the right to access your personal data that is known to us.
• Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
• If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
• Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
• Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

9. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.

10. Contact details

Lucia Valente
Auf Pünten 41
8405 Winterthur
Svizzera


Switzerland
Website: https://hellescleaner.ch/en/
Email: info@hellescleaner.ch
Phone number: +41 766 231 208

Annex

WooCommerce

Complianz | The Privacy Suite for WordPress

Questo sito web utilizza la Privacy Suite per WordPress di Complianz per raccogliere record di consenso. Per questa funzionalità il tuo indirizzo IP è reso anonimo e memorizzato nel nostro database. Per ulteriori informazioni, vedere la Dichiarazione sulla Privacy di Complianz.

Google Listings & Ads

By using this extension, you may be storing personal data or sharing data with an external service. Learn more about what data is collected by Google and what you may want to include in your privacy policy.

#privacy-settings-accordion-block-google-listings-ads .privacy-settings-accordion-actions { display: none }

Akismet

We collect information about visitors who comment on Sites that use our Akismet Anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter's IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).

WPML

WPML utilizza i cookie per identificare la lingua del visitatore corrente, quella dell'ultima visita e quella degli utenti che hanno effettuato l'accesso. Quando si utilizza il plugin, WPML condividerà i dati relativi al sito tramite il programma di installazione. Non verrà condiviso nessun dato personale dell'utente.

MailPoet

Newsletter e email di MailPoet

Se hai fatto l'iscrizione alla nostra newsletter, o sei membro del nostro sito web (cioè puoi accedervi), o hai fatto acquisti sul nostro sito, è probabile che tu riceva le nostre email. Noi ti manderemo solo le email per le quali ti sei iscritto, o che hanno a che fare con i servizi che ti abbiamo offerto. Per mandarti queste email, usiamo il nome e l'indirizzo email che ci hai fornito. Il nostro sito, inoltre, registra l'indirizzo IP che hai usato quando ti sei iscritto al servizio per prevenire abusi del sistema. Questo sito può inviare email attraverso il Sending Service di MailPoet. Questo servizio ci permette di monitorare le aperture e i clic sulle nostre email. Utilizziamo questi dati per migliorare il contenuto delle nostre newsletter. Al di fuori di questo sito web, nessuna informazione identificabile è tracciata in alcun modo, ad eccezione dell'indirizzo email. Di seguito è riportato un elenco di cookie che possono essere generati da MailPoet (alcuni cookie vengono usati solo quando WooCommerce è installato e attivato): Nome del cookie: mailpoet_page_view Scadenza del cookie: 3.650 giorni. Descrizione del cookie: lo scopo di questo cookie è quello di tracciare l'ultima volta che una persona abbonata ha visualizzato una qualsiasi pagina del sito. Nome del cookie: mailpoet_revenue_tracking Scadenza del cookie: 14 giorni. Descrizione del cookie: la funzione di questo cookie è quella di tracciare a quali newsletter inviate dal tuo sito hanno registrato un click-through cui ha fatto seguito un acquisto nel tuo negozio WooCommerce. Nome del cookie: mailpoet_subscriber Scadenza del cookie: 3.650 giorni. Descrizione cookie: lo scopo di questo cookie è quello di monitorare il coinvolgimento delle persone abbonate. Si usa quando l'utente effettua il login, si iscrive a un modulo, conferma l'iscrizione a una newsletter o effettua un ordine tramite WooCommerce. Nota: l'utente deve aver scelto di fare opt-in ed essere un abbonato confermato. Nome del cookie: popup_form_dismissed_{$formId} Scadenza cookie: la data di scadenza varia e può essere impostata modulo per modulo. Descrizione cookie: questo cookie si usa per verificare se un utente ha precedentemente chiuso un modulo specifico, impedendo la nuova visualizzazione del modulo fino alla data di scadenza del cookie. Si può applicare ai moduli popup, slide-in o a barra fissa.

WooCommerce

WPML Translation Management

WPML Translation Management invierà l'indirizzo e-mail e il nome di ciascun responsabile e traduttore assegnato, nonché gli stessi contenuti all'editor di traduzione avanzato e ai servizi di traduzione utilizzati.

WooCommerce Multilingual & Multicurrency

WooCommerce Multilingual & Multicurrency will use cookies to understand the basket info when using languages in domains and to transfer data between the domains. WooCommerce Multilingual & Multicurrency will also use cookies to identify the language and currency of each customer’s order as well as the currency of the reports created by WooCommerce. WooCommerce Multilingual extends these reports by adding the currency’s information.

WPML String Translation

WPML String Translation invierà tutte le stringhe all'editor di traduzione avanzato di WPML e ai servizi di traduzione utilizzati.

Complianz | The Privacy Suite for WordPress

Questo sito web utilizza la Privacy Suite per WordPress di Complianz per raccogliere record di consenso. Per questa funzionalità il tuo indirizzo IP è reso anonimo e memorizzato nel nostro database. Per ulteriori informazioni, vedere la Dichiarazione sulla Privacy di Complianz.

Stripe

By using this extension, you may be storing personal data or sharing data with an external service. Learn more about how this works, including what you may want to include in your privacy policy.

Google Listings & Ads

By using this extension, you may be storing personal data or sharing data with an external service. Learn more about what data is collected by Google and what you may want to include in your privacy policy.

#privacy-settings-accordion-block-google-listings-ads .privacy-settings-accordion-actions { display: none }

LiteSpeed Cache

This site utilizes caching in order to facilitate a faster response time and better user experience. Caching potentially stores a duplicate copy of every web page that is on display on this site. All cache files are temporary, and are never accessed by any third party, except as necessary to obtain technical support from the cache plugin vendor. Cache files expire on a schedule set by the site administrator, but may easily be purged by the admin before their natural expiration, if necessary. We may use QUIC.cloud services to process & cache your data temporarily.Please see https://quic.cloud/privacy-policy/ for more details.

Akismet

We collect information about visitors who comment on Sites that use our Akismet Anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter's IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).